Resident and Family Survey Results

There are many different ways we can measure our quality of care, but one of the most meaningful ways for us to understand this, is from the voice of our residents and families. This past summer we surveyed our residents and family members in order to better understand your experience with Northwood, and to identify areas where we can improve. We heard from 220 residents and 186 family members. Below are some highlights from the survey:

What residents told us

What families told us

We will be working over the coming months to improve on the identified areas and look forward to sharing our progress with you!

For full results, please visit resident-and-family-survey-results-2016-for-website  If you have any questions about the survey contact Kathryn Graves, Quality Specialist at