Information for Families

FREQUENTLY ASKED QUESTIONS AND ANSWERS

COVID-19 UPDATE: April 17, 2020

As of this morning, we now have a total of 51 residents that have tested positive for COVID-19 at our Halifax Campus. That is an increase of 9 since yesterday. We have a total of 33 Halifax Campus staff at an increase of 7 since yesterday. The number of confirmed cases in Home Support Workers and Health Services staff remains the same. Testing is ongoing. We are currently testing additional Health Services staff for potential COVID cases. Those Health Services workers are now off of work.

COVID-19 UPDATE: April 16, 2020

As of this morning, we now have a total of 42 residents that have tested positive for COVID-19 at our Halifax Campus. That is an increase of 4 since yesterday. We have a total of 26 Halifax Campus staff at an increase of 5 since yesterday. We completed a testing clinic for 100 staff yesterday. The number of confirmed cases in Home Support Workers and Health Services staff remains the same.

Northwood is very pleased to be in the position of providing all of our staff PPE where indicated. We have been very fortunate to have procured the PPE we need to deliver services safely.

In addition to that, We have received tremendous support from our community in making cloth masks. We know these masks will not prevent individuals from contracting the infection. Evidence does show, however, that these masks may reduce the spread of the virus from the individual who is wearing the mask to others that they are in close contact with.

Last week we began providing these cloth masks to our clients in our home support program and residents in our long term care program.

Current Number of COVID-19 Residents:

1 Centre – 19 Cases

3 Centre – 4 Cases

5 Centre – 3 Cases

6 Centre – 4 Cases

7 Centre – 1 Case

8 Centre – 3 Cases

5 Manor – 1 Case

7 Manor – 5 Cases

10 Manor – 2 Cases

COVID-19 UPDATE: April 15, 2020

As of this morning, we now have a total of 38 residents that have tested positive for COVID-19 at our Halifax Campus. That is an increase of 7 since yesterday. We have a total of 21 Halifax Campus staff at an increase of 11 since yesterday. The number of confirmed cases in Home Support Workers and Health Services staff remains the same.

We are pleased to share that several of our residents who were identified as our first COVID-19 positive group are now feeling much better. Our clinical team is working closely with Public Health as we care for each of these residents and look forward to the day they are officially considered to have their COVID-19 infection resolved.

We have 485 individuals living in our Northwood Halifax Campus Long Term Care Facility in 2 separate buildings. Northwood is in the unique position to be doing our own testing for residents and staff, allowing us to expedite testing and receipt of results. We are testing anyone with any symptoms as well as close contacts and are continually contact tracing and testing staff. To date, Northwood has performed over 400 COVID-19 tests. In the past 24 hours, we tested 175 more people since the last update.

COVID-19 UPDATE: April 14, 2020

We are pleased to share that several of our residents who were identified as our first COVID-19 positive group are now feeling much better. However, there remain many unknowns regarding this virus. Our clinical team is working closely with Public Health as we care for each of these residents and look forward to the day they are officially considered to have their COVID-19 infection resolved.

As of this morning, we now have a total of 31 residents that have been tested positive for COVID-19. We have a total of 10 Halifax Campus staff, 4 Home Support Workers, and 2 Health Services staff.

We have 485 individuals living in our Northwood Halifax Campus Long Term Care Facility in 2 separate buildings. Northwood is in the unique position to be doing our own testing for residents and staff, allowing us to expedite testing and receipt of results. We are testing anyone with any symptoms as well as close contacts and are continually contact tracing and testing staff. To date, Northwood has performed over 400 COVID-19 tests.

Current Number of COVID-19 Residents:

19 – 1 Centre

1 – 5 Manor

1 – 6 Centre

2 – 8 Centre

5 – 7 Manor

2 – 3 Centre

1 – 7 Centre

COVID-19 UPDATE: April 13, 2020

As we all struggle to respond to the global pandemic, we know communication is critical to support families through this difficult time.

We currently have no COVID-19 positive staff nor positive resident at our Bedford Campus Long Term Care facility.

We have 485  individuals living in our Northwood Halifax Campus Long Term Care Facility in 2 separate buildings.

Northwood is in the unique position to be doing our own testing for residents and staff, allowing us to expedite testing and receipt of results. We are testing anyone with any symptoms as well as close contacts and are continually contact tracing and testing staff.

We currently have 16 Residents who have tested positive for COVID-19. Currently, symptoms range from very mild to moderate. Most are displaying very mild symptoms.

The neighborhoods that are impacted are as follows:

10 – residents from  Chestnut Lake  – 1 Centre

1 – resident from  Cedar Lake –  3 Centre 

1 – resident from  Alder Shore –  6 Centre

1 – resident from  Birch Bay –  7 Centre

1 – resident from  Pine Bay –  8 Centre

1 – resident from  Evergreen Ocean –  5 Manor

1 – resident from  Linden Haven –  7 Manor

All positive residents have been relocated to the Treatment floor on Beech River – 11 Manor – and are in stable condition at this time. The treatment floor has a higher staffing ratio per resident and the Medical Director and Nurse Practitioner are overseeing medical care.

Our care teams are connecting with all families for regular updates.  

Families are encouraged to call the neighborhood that your loved one is living on for information. There will be weekly calls made to all those who have requested check-ins.

We have 10 staff that have tested positive.- again displaying very minor to moderate symptoms. We continue to maintain critical or above staffing levels. We have a team of over 1800 amazing individuals who are helping out wherever required so there is additional staff available to support when required. 

Northwood is working closely with the experts from the Department of Health and Wellness, Public Health and the Nova Scotia Health Authority – an amazing team!


COVID-19 UPDATE: April 12, 2020

As of this morning, there are 8 Halifax Campus residents who have tested positive for COVID-19. Residents who are positive are being monitored and treated on the COVID treatment floor.

There has now been an additional Home Support worker who has tested positive for COVID-19. The individual is now off of work and contact tracing is ongoing.

Current Number of COVID-19 cases: 8 Halifax Residents have tested positive – 9 Halifax Staff – 2 Health Services Staff – 4 Home Care Workers

COVID-19 UPDATE: April 10, 2020

As of this morning, there are 9 Halifax staff members who have tested positive for COVID-19. All of these staff members are off work and contact tracing is ongoing.

There are 5 residents living in our Halifax Campus who have tested positive for COVID-19. Residents who are positive are being monitored and treated on the COVID treatment floor. All other residents in potential contact have been swabbed and the results to date are negative.

Thank you all for your patients and concern for our residents and staff.

Current Number of COVID-19 cases: 5 Halifax Residents have tested positive – 9 Halifax Staff – 2 Health Services Staff – 3 Home Care Workers

COVID-19 UPDATE: April 9, 2020

Thank you for your patience.

As of this morning, we have four staff who have tested positive for COVID-19 and no new residents confirmed positive.

All residents and staff who were potential contacts have been tested. There have been 77 staff members tested in the past two days.

Current Number of COVID-19 cases: 5 Halifax Residents have tested positive – 4 Halifax Staff – 2 Health Services Staff – 3 Home Care Workers

COVID-19 UPDATE: April 8, 2020

Thank you for your patience. We understand this is a difficult time.

As of yesterday, we have three new, resident confirmed cases of COVID-19 in our Centre Building.  The residents were all located on 1 Centre – Chestnut Lake.

All of the residents who have been confirmed COVID positive have now been transferred to our treatment floor on 11 Manor – Beech River to receive specialized treatment as required.

All residents and staff who were potential contacts have been tested. These test results have all returned negative to date. We are connecting personally with those who have been tested to advise of results and to support them in monitoring their health and well-being.

We would like to thank the community and families of our residents for their support. We also want to commend the spirit and commitment of the staff at Northwood who are caring for residents during this unprecedented time in history.

As of April 7, 2020 – 5 residents and 2 staff are confirmed at the Halifax Campus.

URGENT UPDATE: April 7, 2020

This update is to make you aware that we have staff members that have been confirmed positive for COVID in our Northwood Community.  We now have 2 Halifax staff members with confirmed cases of COVID-19. The number of cases within our Home Care staff has remained at 2. Unfortunately, we now have 2 Halifax residents confirmed with COVID-19

We are working with Public Health and the Department of Health and Wellness to complete contact tracing and ensure appropriate measures are put in place.  All known potential staff contacts have been notified and any potential resident contacts are being swabbed and will be on precautions and regularly monitored for symptoms. 

Residents, clients and families of those affected are being contacted.

URGENT UPDATE: April 5, 2020

This update is to make you aware that we have staff members that have been confirmed positive for COVID in our Northwood Community.  There are 2 staff members who have tested positive in our Home Care program and one staff person at our Halifax Campus.

We are working with Public Health and the Department of Health and Wellness to complete contact tracing and ensure appropriate measures are put in place.  All known potential staff contacts have been notified and any potential resident contacts are being swabbed and will be on precautions and regularly monitored for symptoms. 

Residents, clients and families of those affected are being contacted.

Important Update: April 3, 2020 – Letter to family

COVID-19 Update: March 31, 2020

With the recent information on the identification of COVID-19 in a few homes in Nova Scotia, we have now put in motion our decision to create cohorting areas to care for residents if swabbed and identified with COVID.

At this time, we DO NOT have an identified case of COVID-19 in any Northwood facilities. This is a preparatory measure. If we get a case everyone will be made aware. We are continuing to be on top of the issues and these cohort floors are examples.

We are sorry for the short turnaround but feel it is essential to move this forward quickly. This is a large undertaking that will occur rapidly. Some residents will be relocated to other rooms/locations through the facility temporarily to create the space for the cohort floor. We have stopped admissions in the short term to help with relocating and resettling residents of 11 Manor and Mayflower Point. Admissions will resume when this is done.

Specific areas have been identified and residents affected are being notified. Team members will be providing emotional support as people are relocated. We also have teams identified to help set up the many aspects of the cohort floors. We realize that this will be disruptive and challenging for everyone involved and thank everyone in advance for patience and understanding.

Again at this time, we do not have an identified case of COVID19 within the Northwood community.

This is a difficult time for everyone and making these decisions are not easy for anyone. The impact on the residents affected is tremendous and they will need all of our support.

You will see a flurry of activity in the next two days. We are all in this together and are doing everything we can to keep residents and staff safe.

Stay tuned for further updates

Thank you for your ongoing compassion and commitment to residents!

COVID-19 Update: March 28, 2020

We know residents and their families have many questions and concerns about the Coronavirus (COVID-19) and how the spread of this virus may impact their health and access to health care services.

The attached letter and fact sheet will serve as a resource for residents and families, should they have questions or concerns or require additional information.

Documents from Nova Scotia Health Authority.

In your home:
• Keep shared spaces (e.g. kitchens, bathrooms) clean and well ventilated.
• Use soap and water to clean dishes and utensils after each use.
• Clean door handles, light switches, railings, remotes, and other high-touch areas daily.
• Clean your home and household items with store-bought disinfectant or diluted bleach (one part bleach to nine parts water).
• Wash clothes, and linens using regular laundry soap and water (60-90°C).
• Do not share personal items (toothbrushes, clothing, towels, drinks, etc.)
• If available, use disposable gloves and protective clothing (e.g. plastic aprons) when cleaning anything soiled with bodily fluids.

COVID-19 Update: March 26, 2020

During these unique and uncertain times, our Northwood family is working very hard to keep your loved one and our staff safe. Currently, there are no confirmed cases of COVID-19 in any Northwood facilities. Although difficult for residents and family we have made the decision to stop all drop-offs to residents effective March 27, 2020. We understand this may cause some distress but it is necessary to keep our staff and residents safe.

Thank you for your understanding.

COVID-19 Update: March 25, 2020

COVID-19 Update: March 19, 2020

Home Care Client Communication Memo – NSHA

COVID-19 Update: March 18, 2020

COVID-19 Update: March 16, 2020

Each day the Northwood community works hard to keep our residents and staff safe. To ensure their safety we are now restricting all visitors to the Northwood facilities. If a resident needs to leave the facility for a health emergency, the staff will act accordingly. Residents are not permitted to leave the facility for social visits. If a resident leaves the facility with friends or family for dinner or any other activities, they will not be permitted to return to the facility until the “No Visitors” mandate has been lifted. We apologize for the inconvenience but must follow these strict guidelines to keep all of our residents and staff safe.

NO VISITORS PERMITTED

Please be advised that effective immediately, no visitors to any Northwood property are permitted. There are currently no cases of COVID-19 in any Northwood facility. There was an announcement today confirming three presumptive cases of COVID-19 in Nova Scotia. As a precaution, Northwood is no longer permitting visitors of any kind until further notice. Please check back on Monday for a more detailed update.

COVID-19 Update: March 14, 2020

Please find updated Northwood memos below for March 14, 2020.

Update: March 13, 2020

Northwood has activated our pandemic plan to prepare and respond to the recent Novel Coronavirus (COVID – 19). Our primary goal is the safety of residents and clients and the protection of staff. 

To help protect residents of Long Term Care, those most at risk for severe illness, the government is restricting visitors who have travelled outside the country in the last 14 days from entering the facilities. If symptoms (cough, fever, difficulty breathing) occur during these 14 days, visitors must further postpone visiting until symptom-free. 

There is also influenza – like illness in the community. Visitors are not to enter the facility with any symptoms of respiratory illness including sore throat, headache, body aches, and cough. Postpone visiting until you are symptom free.

Northwood Restrictions:

• Visitor screening will be completed at all facility entrances.

• Resident visiting is restricted to two designated visitors (e.g. substitute decision-maker or immediate family).

• Children under the age of 16 are not permitted to visit.

• External community members are not permitted to enter the facility (this includes customers of Lawtons, Lawley’s cafe). 

• There will be no large programs/activities.

Communication and Information:  Information will continue to be updated on the Northwood website regularly www.nwood.ns.ca.  

Northwood will continue to be transparent with information and will work in collaboration with the Department of Health and Wellness and Public Health Services.

Daily provincial updates are available at https://novascotia.ca/coronavirus/

 

As a family member, you are an important part of our team.

By working together, we can ensure the person you love receives the best possible care, but nothing can take the place of family. Spend some time getting to know our facility, the daily routine, and the staff. Family and friends are always welcomed. We encourage you to visit often, and to participate in activities and events at Northwood. To make your visit more meaningful, check out our Community Recreation & Wellness calendar for a schedule of events that you both can enjoy.

Questions about Cannabis use at Northwood? Click here.

Recreation Therapy Calendars

Our recreation therapy team is always busy organizing events. Please click on the floor/neighbourhood you wish to view the calendar for.

Bedford Campus – December

Halifax Campus – December

We’ve also created a resource area for our locations to better serve you, help you plan your visit, and communicate important information.

Guiding You Through Tough Decisions

If knowing what to do is unclear or you disagree on the best approach, maybe the Northwood Ethics Committee can help.

Resident Handbook

Each resident living at Northwood has a Resident Handbook in their room. You can view the entire Resident Handbook online.