Information for Families

COVID-19 UPDATE: April 8, 2020

Thank you for your patience. We understand this is a difficult time.

As of yesterday, we have three new, resident confirmed cases of COVID-19 in our Centre Building.  The residents were all located on 1 Centre – Chestnut Lake.

All of the residents who have been confirmed COVID positive have now been transferred to our treatment floor on 11 Manor – Beech River to receive specialized treatment as required.

All residents and staff who were potential contacts have been tested. These test results have all returned negative to date. We are connecting personally with those who have been tested to advise of results and to support them in monitoring their health and well-being.

We would like to thank the community and families of our residents for their support. We also want to commend the spirit and commitment of the staff at Northwood who are caring for residents during this unprecedented time in history.

As of April 7, 2020 – 5 residents and 2 staff are confirmed at the Halifax Campus.

URGENT UPDATE: April 7, 2020

This update is to make you aware that we have staff members that have been confirmed positive for COVID in our Northwood Community.  We now have 2 Halifax staff members with confirmed cases of COVID-19. The number of cases within our Home Care staff has remained at 2. Unfortunately, we now have 2 Halifax residents confirmed with COVID-19

We are working with Public Health and the Department of Health and Wellness to complete contact tracing and ensure appropriate measures are put in place.  All known potential staff contacts have been notified and any potential resident contacts are being swabbed and will be on precautions and regularly monitored for symptoms. 

Residents, clients and families of those affected are being contacted.

URGENT UPDATE: April 5, 2020

This update is to make you aware that we have staff members that have been confirmed positive for COVID in our Northwood Community.  There are 2 staff members who have tested positive in our Home Care program and one staff person at our Halifax Campus.

We are working with Public Health and the Department of Health and Wellness to complete contact tracing and ensure appropriate measures are put in place.  All known potential staff contacts have been notified and any potential resident contacts are being swabbed and will be on precautions and regularly monitored for symptoms. 

Residents, clients and families of those affected are being contacted.

Important Update: April 3, 2020 – Letter to family

COVID-19 Update: March 31, 2020

With the recent information on the identification of COVID-19 in a few homes in Nova Scotia, we have now put in motion our decision to create cohorting areas to care for residents if swabbed and identified with COVID.

At this time, we DO NOT have an identified case of COVID-19 in any Northwood facilities. This is a preparatory measure. If we get a case everyone will be made aware. We are continuing to be on top of the issues and these cohort floors are examples.

We are sorry for the short turnaround but feel it is essential to move this forward quickly. This is a large undertaking that will occur rapidly. Some residents will be relocated to other rooms/locations through the facility temporarily to create the space for the cohort floor. We have stopped admissions in the short term to help with relocating and resettling residents of 11 Manor and Mayflower Point. Admissions will resume when this is done.

Specific areas have been identified and residents affected are being notified. Team members will be providing emotional support as people are relocated. We also have teams identified to help set up the many aspects of the cohort floors. We realize that this will be disruptive and challenging for everyone involved and thank everyone in advance for patience and understanding.

Again at this time, we do not have an identified case of COVID19 within the Northwood community.

This is a difficult time for everyone and making these decisions are not easy for anyone. The impact on the residents affected is tremendous and they will need all of our support.

You will see a flurry of activity in the next two days. We are all in this together and are doing everything we can to keep residents and staff safe.

Stay tuned for further updates

Thank you for your ongoing compassion and commitment to residents!

COVID-19 Update: March 28, 2020

We know residents and their families have many questions and concerns about the Coronavirus (COVID-19) and how the spread of this virus may impact their health and access to health care services.

The attached letter and fact sheet will serve as a resource for residents and families, should they have questions or concerns or require additional information.

Documents from Nova Scotia Health Authority.

In your home:
• Keep shared spaces (e.g. kitchens, bathrooms) clean and well ventilated.
• Use soap and water to clean dishes and utensils after each use.
• Clean door handles, light switches, railings, remotes, and other high-touch areas daily.
• Clean your home and household items with store-bought disinfectant or diluted bleach (one part bleach to nine parts water).
• Wash clothes, and linens using regular laundry soap and water (60-90°C).
• Do not share personal items (toothbrushes, clothing, towels, drinks, etc.)
• If available, use disposable gloves and protective clothing (e.g. plastic aprons) when cleaning anything soiled with bodily fluids.

COVID-19 Update: March 26, 2020

During these unique and uncertain times, our Northwood family is working very hard to keep your loved one and our staff safe. Currently, there are no confirmed cases of COVID-19 in any Northwood facilities. Although difficult for residents and family we have made the decision to stop all drop-offs to residents effective March 27, 2020. We understand this may cause some distress but it is necessary to keep our staff and residents safe.

Thank you for your understanding.

COVID-19 Update: March 25, 2020

COVID-19 Update: March 19, 2020

Home Care Client Communication Memo – NSHA

COVID-19 Update: March 18, 2020

COVID-19 Update: March 16, 2020

Each day the Northwood community works hard to keep our residents and staff safe. To ensure their safety we are now restricting all visitors to the Northwood facilities. If a resident needs to leave the facility for a health emergency, the staff will act accordingly. Residents are not permitted to leave the facility for social visits. If a resident leaves the facility with friends or family for dinner or any other activities, they will not be permitted to return to the facility until the “No Visitors” mandate has been lifted. We apologize for the inconvenience but must follow these strict guidelines to keep all of our residents and staff safe.

NO VISITORS PERMITTED

Please be advised that effective immediately, no visitors to any Northwood property are permitted. There are currently no cases of COVID-19 in any Northwood facility. There was an announcement today confirming three presumptive cases of COVID-19 in Nova Scotia. As a precaution, Northwood is no longer permitting visitors of any kind until further notice. Please check back on Monday for a more detailed update.

COVID-19 Update: March 14, 2020

Please find updated Northwood memos below for March 14, 2020.

Update: March 13, 2020

Northwood has activated our pandemic plan to prepare and respond to the recent Novel Coronavirus (COVID – 19). Our primary goal is the safety of residents and clients and the protection of staff. 

To help protect residents of Long Term Care, those most at risk for severe illness, the government is restricting visitors who have travelled outside the country in the last 14 days from entering the facilities. If symptoms (cough, fever, difficulty breathing) occur during these 14 days, visitors must further postpone visiting until symptom-free. 

There is also influenza – like illness in the community. Visitors are not to enter the facility with any symptoms of respiratory illness including sore throat, headache, body aches, and cough. Postpone visiting until you are symptom free.

Northwood Restrictions:

• Visitor screening will be completed at all facility entrances.

• Resident visiting is restricted to two designated visitors (e.g. substitute decision-maker or immediate family).

• Children under the age of 16 are not permitted to visit.

• External community members are not permitted to enter the facility (this includes customers of Lawtons, Lawley’s cafe). 

• There will be no large programs/activities.

Communication and Information:  Information will continue to be updated on the Northwood website regularly www.nwood.ns.ca.  

Northwood will continue to be transparent with information and will work in collaboration with the Department of Health and Wellness and Public Health Services.

Daily provincial updates are available at https://novascotia.ca/coronavirus/

 

As a family member, you are an important part of our team.

By working together, we can ensure the person you love receives the best possible care, but nothing can take the place of family. Spend some time getting to know our facility, the daily routine, and the staff. Family and friends are always welcomed. We encourage you to visit often, and to participate in activities and events at Northwood. To make your visit more meaningful, check out our Community Recreation & Wellness calendar for a schedule of events that you both can enjoy.

Questions about Cannabis use at Northwood? Click here.

Recreation Therapy Calendars

Our recreation therapy team is always busy organizing events. Please click on the floor/neighbourhood you wish to view the calendar for.

Bedford Campus – December

Halifax Campus – December

We’ve also created a resource area for our locations to better serve you, help you plan your visit, and communicate important information.

Guiding You Through Tough Decisions

If knowing what to do is unclear or you disagree on the best approach, maybe the Northwood Ethics Committee can help.

Resident Handbook

Each resident living at Northwood has a Resident Handbook in their room. You can view the entire Resident Handbook online.