Going door-to-door: keep yourself safe
Some companies rely on door-to-door sales and in particular, security systems and some medical alarm companies. Dealing with salespeople at the door can be stressful. Here are a few things to keep in mind if you receive a knock at your door:
Sellers must have a license
In Nova Scotia, people selling door-to-door are required to have a license. This license ensures they are a legitimate business and their contracts meet guidelines set out by the provincial municipal affairs office. Should you question the credibility of the salesperson, ask them to show their license. If they do not have one, you may want to think twice about doing business with them.
If it’s too good to be true…
As the saying goes, if it seems too good to be true, it probably is! A “great” deal that is only available on the spot with no time to think about it before you sign into a contract is a red flag! A reputable company should always allow you the time to do your own research and ensure you are comfortable with what you are agreeing to buy. They should allow you to review the terms of the contract and ask any questions you may have so that you fully know what you are getting into.
Some companies also promise your service will be paid for by the government. Don’t just take their word for it. Check with the government first to see if you meet the criteria and qualify for the program before signing any contracts.
Don’t be afraid to ask questions
Where is their office located? How long have they been in business? Who do you contact if you have a problem? What is the term of the contract? Can you cancel? Are there any penalties to cancel early? While some companies offer a low price initially, you may be stuck in a contract for five years with a penalty fee to cancel. Better to know these things before you sign.
What to do if you have been approached by someone like this
If you have been approached by someone you feel is not legitimate or have been taken in by one of these companies, you should report it to your local law enforcement. You can also register a complaint with the Better Business Bureau, Service Nova Scotia and the Office of Municipal Affairs by calling 1-800-670-4357.
While not all door-to-door sellers are out to scam you, it’s a good practice to never sign anything on the spot before doing your research first. Never pay cash at the door and be sure you know the company name.
If you are looking for a reputable medical alarm provider, Northwood Intouch has been providing service throughout Nova Scotia for almost 30 years. We have no contracts to sign and you can cancel anytime without penalty. We also have volunteers right in your community who are with reputable service clubs who install the equipment or do free demonstrations.